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Supplied FAQs

Frequently Asked Questions

General

How can I save up to 75% off wholesale prices?

It's easy — work with us! All the prices you see here are almost exactly what the factory would charge you. No middlemen, no middlemen uncharges — that's the future of wholesale.

How can Supplied's prices be so affordable?

We work directly with factories thanks to an experienced sourcing team that's present in every country we work in. They visit the factories personally and establish relationships that allow you, the customer, to buy directly from the factories' own inventories rather than a wholesaler who simply stockpiles the inventory for the factory. Taking out that middleman allows us to deliver quality gear for nearly factory prices. It's that simple.

When can I expect to get my order?

We strive to consolidate and ship all orders within ten days of receiving them; during periods of higher order volume, we may take longer as we strive to ensure every order receives rigorous quality control.

Does Supplied dropship to my customers?

We don't — but it's for a good reason! Consolidating your order and shipping directly to you allows us to fulfill orders much faster as well as provide air shipping at a highly discounted rate — or for free on certain order sizes. Plus, it allows you to do a quality control check and enjoy even better margins.

Do I get tracking information?

When your order is fulfilled by our consolidation department, you'll receive a notification as well as tracking information to watch your package make its way around the world, right to you.

Does Supplied provide net terms or credit?

Yes, Supplied offers Net 60 Terms, and 6 months terms powered by PayPal Credit. You also have options to pay in four instalments with Sezzle or PayPal. Learn more here

Returns, Refunds & Customer Service

What happens if I don't like the items I receive?

Every order enjoys a no-questions asked return policy for the 30-days following your receipt of your package - you will just be required to pay for the return shipping cost.

What happens if my order is missing items?

We try our best to ensure every order is flawless, but if your order arrives less than perfect — wrong items, missing items or broken pieces — we will issue a refund or send you the correct or missing items for free. Please note that we are not responsible for losses incurred as a result of delayed shipping.

When is Supplied customer service available to help me with my order?

Our staff is here to help you on chat, email, Facebook or over the phone Monday through Friday, 9-5PM PST.

Net 60

How do Supplied Net 60 terms work?

It’s simple! With our Net 60 terms, you do not have to pay for your order right away. You pay 60 days from when your order ships.

How do you determine my Net 60 limit?

Net 60 limits are determined on a case by case by basis when you apply. We consider many factors such as how accurately customers answer questions, what their email is, whether or not they have a real website, a real store, what type of business entity are they, etc.

How do I apply for Supplied Net 60 terms?

You have two options:

  1. Get an approved credit line/limit before you check-out. Visit https://my.rumbleship.com/login to create a customer account and get a credit line approved ahead of your inventory order on Supplied.
  2. Alternatively, you can also register once you are ready to check-out. Add products to your cart as you normally would. At check out, select Net 60 as a payment option.
What do I need to apply?

Business information:

  1. Federal EIN or Social Security Number (if sole prop) Note: We don’t accept state and local tax ID numbers.
  2. Business name (legal and DBA).
    • Since we verify the EINs to see if they match with the businesses, please make sure the full legal name is used when signing up.
  3. Email address
  4. Primary telephone number
  5. Business address
  6. Securely connect to your bank (via Plaid) for approval
Can my application be rejected instantly?

There is no instant denial. If your info doesn’t instantly pass, you go to manual review. If you’re denied, we reach out to tell you.

Can I pay earlier than 60 days?

Yes you can. Any amount you pay off becomes available to you again.

Will Net 60 affect my Supplied account in any way?

No.

Are my bank account details safe with Rumbleship?

Your security is of utmost importance to us too! Our Net 60 partner uses Plaid for secure connection and It’s best in class. Plaid is trusted by companies like American Express, Venmo and more.

Can I pay in part?

No. You can only pay in full.

PayPal credit

Subject to credit approval. No Interest if paid in full in 6 months on purchases of $99 or more. A minimum monthly payment is required.

What does ‘Subject to Credit Approval’ mean?

Synchrony Bank will review and consider your credit report and other information prior to opening your account and establishing your credit line. This process usually happens in a matter of seconds as part of the PayPal Credit application process.

How do I apply for PayPal Credit?

When you apply for PayPal Credit, you’ll be asked to provide your date of birth, your income after taxes, the last 4 digits of your Social Security number, and agree to the Terms and Conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your account with PayPal and you’ll see it as a payment option every time you check out with PayPal.

What if I do not currently have an account with PayPal?

You will need an account with PayPal to apply for PayPal Credit. Once you've signed up for PayPal, you can begin the application for PayPal Credit. Signing up for PayPal is free.

What is the Annual Percentage Rate (APR)?

For New Accounts: Variable Purchase APR is 23.99%. The APR is accurate as of 9/1/2020 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00.

How do I use PayPal Credit?

To use PayPal Credit, simply checkout using PayPal and select PayPal Credit as your payment method.

Why should I use PayPal Credit for my PayPal purchases?

Enjoy No Interest if paid in full in 6 months on purchases of $99 or more when you check out with PayPal and pay with PayPal Credit. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required.

Can I use PayPal Credit for purchases less than $99?

Yes, PayPal Credit is a reusable credit line and can be used for purchases less than $99.

Is there an annual fee to use PayPal Credit?

No! There is no annual fee to use PayPal Credit.

Do I have a credit line and how much will it be?

Upon approval, your PayPal Credit account will be assigned a credit line of at least $250, based on your creditworthiness. You can confirm your credit line details by logging into your account.

How does the "No Interest if paid in full in 6 months on purchases of $99 or more" offer work?

You'll enjoy No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required.

Is “No Interest if paid in full in 6 months on purchases of $99 or more” an introductory offer?

No, it is not an introductory offer. It’s an offer that’s available on every purchase of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required.

PayPal Pay in 4

What is Pay in 4?

Pay in 4 is a feature that lets you split your purchase into 4 payments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter.

Pay in 4 is available upon approval for purchases of $30 - $600. Pay in 4 is not currently available to residents of New Mexico, North Dakota, South Dakota, Missouri, Wisconsin, or any U.S. Territories. Pay 25% today. Then 25% every 2 weeks. Instant approval. No fees if you pay on time with zero impact to your credit.

Will I be able to use Pay in 4?

Availability depends on your state of residence and you must be at least 18 years of age (or the age of majority in your state) to apply. You must also have a PayPal account in good standing or open a PayPal account in order to apply.

Pay in 4 is not available for certain merchants and goods. If you choose Pay in 4 as your payment method when you check out with PayPal, you will be taken through the application process. You will get a decision instantly.

How can I pay with Pay in 4?

Just choose to pay with PayPal at check out and if it is an eligible transaction, you will see Pay in 4 as one of the available payment methods. Simply apply for a Pay in 4 plan in just a few steps, get an instant decision, and finish checking out.

What purchase amounts qualify for Pay in 4?

You can use Pay in 4 for eligible shopping cart values between $30 to $600.

What are the terms and conditions for my Pay in 4 plan?

You must read the loan agreement of your Pay in 4 plan before you submit your application. You will see the link to the loan agreement when you choose to apply for Pay in 4 at checkout. You will also have the option to download the loan agreement.

Once your plan starts, PayPal will send you an email containing important information about your Pay in 4 plan, including how to locate your loan agreement.

Are there any fees associated with Pay in 4?

There are NO FEES for choosing to pay with Pay in 4, however if you are late with a payment you may be charged a late fee.

How long will my Pay in 4 plan last?

Your individual plan will last a little over 6 weeks in total. The down payment will be due at the time of the transaction and 3 subsequent payments will be taken every 15 days thereafter.

Sezzle

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.

How does it work?

  1. Select Sezzle as your payment method during checkout.
  2. New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.
  3. Sezzle will do a soft credit check for approval of the transaction.
  4. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
  5. Sezzle automates the remaining payments through whichever payment method is on file.
  6. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!

Does Sezzle hurt my credit score?

Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.

Is Sezzle secure?

Your security is of utmost importance to us too! Sezzle undergos quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.

Who can use Sezzle?

To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.

You will also need to have an email address as well as a payment method ready at checkout - we accept all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.

*You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.

How do I sign up for Sezzle?

You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out at a merchant's site! Either option will walk you through the same signup process.

To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.

To get signed up, click here, or to get started shopping, check out our Store Directory here!

Why was my order not approved?

We try to offer all applicants a simple payment plan through Sezzle, but unfortunately, we’re not always able to approve every order. Our system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, we’ll notify you right away.Here are a few reasons you may have been denied:

  1. Insufficient funds. Typically, we check to make sure you have at least 25% of the total order cost available at the time you place an order.
  2. Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.
  3. Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
  4. Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
  5. Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
  6. Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!

For More Information About Sezzle please browse Sezzle's FAQ's here https://sezzle.com/faq/shopper or reach out via email to [email protected]

About Supplied

Where is Supplied based?

We're driven by a California-based team of experienced supply chain leaders, with offices in the same countries we source from. You can rest assured that no matter what time it is, our staff members are working hard to bring your order to fruition.

Where does Supplied get its merchandise?

We work with a variety of factory partners who've produced more goods than they're able to sell. Our production team scours these factories' inventories, looking for high-quality merchandise that we can bring to you at better-than-wholesaler price.

Didn't find what you were looking for?

One of our awesome team members is just a message away, ready to answer your questions.

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